Refunds and Disputes

Conditions For Refund

• You have selected a special package.
• The primary design concept has been approved.
• Revisions have been requested.
• Cancellation occurs due to reasons unrelated to the company.
• The company has not been contacted for over two weeks during the project.
• Company policies have been violated.
• Another designer or company has been engaged for the same project.
• Another designer or company has been engaged for the same project.
• The creative brief is incomplete or lacking the required information.
• A complete design change is demanded.
• The claim exceeds the designated "request for refund" time frame.
• The business is closing or changing its name.
• Reasons such as "change of mind," "disagreement with a partner," or other unrelated factors will not be eligible for a refund under any circumstances.
• For service bundles, if a client is dissatisfied with a specific service, refunds will only apply to that service, not the entire bundle.
• Refunds will not be provided after 7 days from the date of purchase.
• Refunds will not be provided for websites once the design is approved and sent for development.
• Refund requests will not be entertained once the website designs are approved.
• A partial refund (up to 25%) may be granted if the client fails to provide the initial brief within 10 days of placing the order.
• Refunds will not be processed after the final delivery of files following client approval.